Benefit Management Approach

Benefits management and delivery are core to the work we do with our clients. It is part of our approach and imbedded in our strategy for our assignments. We work with our clients to ensure that benefits are not only realised, but managed, measured and communicated to all stakeholders.  Our approach is to:


Identifying and Structuring Benefits – The proposed benefits are identified, and for each Benefitsproposed benefit suitable business measures are developed – both financial and non-financial. The benefits are structured in order to understand the linkages between technology effects, business changes, and overall business effects e.g. business objectives.

Planning Benefits Realisation – For each benefit, specific responsibility for realising the benefit is allocated within the business. The required business changes are analysed and planned for, and a “benefits realisation plan” is produced.


Executing the Benefits Realisation Plan – Alongside the implementation of the proposed IT application, the necessary business changes as detailed in the benefits realisation plan are carried out.

Evaluating and Reviewing Results – Following the full implementation of IT and business changes, the previously developed business measures are used to evaluate the effects of the project. Review of “before and after” measures provides an explicit mechanism for evaluating whether the proposed business benefits have actually been delivered.

Potential for Further Benefits – As a result of the post-project review, it may become apparent that further benefits are now achievable, which were not envisaged at the outset. This stage provides the opportunity to plan for, and realise, these further benefits

We believe that an organisational transformation programme is only successful if it delivers the benefits for which it was initiated. We will work with you to ensure that the objectives outlined in the original business case, and used to justify the investment, are reviewed at key points during development and implementation to check that they remain valid. This maintains a focus on the business outcomes and ensures that the risks are managed effectively.